lightavenue.com is owned and operated by Debbas Group and its affiliate companies.
lightavenue.com (from here on referred to as ‘we’, ‘us’ or ‘our’) is fully available to hear from all our visitors and customers (from here on referred to as ‘you’ or ‘your’) and to answer any question answered in this document. Don’t hesitate to email us at firstname.lastname@example.org or email@example.com.
Any order of a product and service appearing on our online store is subject to the following and exclusive terms and conditions of sale. The validation click that you run after you complete the order form, constitutes a confirmation of order and the irrevocable acceptance of these terms.
Please revisit our Terms & Conditions policy regularly as they are subject to change without prior notice. Only the most recent version of our Terms & Conditions is accessible on lightavenue.com, and the most recent version supersedes all previous Terms & Conditions published.
TERMS OF SALES:
All illustrations, drawings, catalogues, and descriptive matter are of a generally informative nature only, and do not form part of the specification or description of the goods except to the extent expressly incorporated in them in writing.
lightavenue.com attempts to be as accurate as possible. However, we do not warrant that product descriptions or other content of this site is accurate, complete or error-free. If a product offered on lightavenue.com is not as described, we offer the possibility of return in its unused condition.
2 - PRICES, ORDERS and PAYMENT:
Users must register to make purchases on lightavenue.com or contribute to the community forums. By completing the registration process, you are confirming that you are 18 years old or above or using this site with the permission of your legal guardian.
It is your responsibility to keep your account name and password safe as you are fully responsible for all activities that take place under your username and password.
The price of products may change. This does not affect your recurring order and payments.
The special offers contained in this site are valid as long as the products related to are online.
Prices are in USD or AED depending on the market you are connecting from. The guaranteed price to the buyer is the one displayed on the lightavenue.com at the time of purchase. Currency exchange expenses for payment in currencies other than that of the market you are connecting from are to be borne by you.
By purchasing on lightavenue.com, you agree to pay the full price for the product ordered on the Site (product prices and delivery cost).
For your convenience, we propose 2 options to pay your order:
1- Credit card online:
Payment in 1 time credit card is usually debited two or three days after the date of the order, through secured e-transactions system of our bank. This implies that no personal banking information is transmitted via lightavenue.com.
Your order will be considered effective by lightavenue.com when your bank has given its approval. In case of refusal, the order will be canceled and the customer will be notified by phone or email.
While your payment is being authorized, look out for https// in the address line of the page you are directed to. This indicates that your data is being transferred using Secure Socket Layer (SSL) protection. We use the latest industry standards in data encryption to make sure no unauthorized parties can access your payment details.
2- Cash On Delivery (only available in Lebanon)
Customers that order through the Cash on Delivery option need to confirm their order by answering the confirmation email thelightavenue.com sends you once your order has been placed. The customer will write in his confirmation email: "I , (your name, surname and address), confirm through this email the order n° (your order number) and commit to pay by cash the delivery man the exact amount of my order.
lightavenue.com reserves the right not to confirm an order for any reason, taking into consideration either a product supply problem, or a problem with the order received.
lightavenue.com reserves the right to make any useful changes to its products and change without notice. Any modification or cancellation of the order requested by the buyer shall be considered only if it is received in writing (email or mail) before shipping the products. In case of any changes regarding your original order, we will contact you and do our best to fully satisfy you.
The ordered products remain the property of lightavenue.com until full and final payment of the price. The customer is made responsible for the product, upon delivery.
lightavenue.com reserves the right to claim products in case of payment default. In this circumstance, the customer agrees to return any unpaid product, at his own expense. In case of no payment within 20 (Twenty) days from the date of the invoice, lightavenue.com will transfer all the information to a specialized organism that will be in charge of the follow up. All expenses related to this procedure will be added to the principal amount and will be exclusively due by the customer.
We will send all customers a dispatch confirmation email once their products have been shipped. This confirms that we have accepted to sell the selected items in the conditions of the order.
SHIPPING and DELIVERY:
We understand that getting your items on time is important for you, so we make every effort to process your order as quickly as possible. Delivery lead times and stock availability are displayed on each product’s page. All days referenced are working days. Any orders placed over a weekend or holiday will be processed on the first workday following the break.
Our working days in Lebanon are Monday through Friday
Our working days in the United Arab Emirates are Sunday through Thursday
Delivery schedules are estimated and lightavenue.com cannot be held responsible for any delay in delivery.
Prior to delivery, our team will get in touch with you to schedule the delivery. If you are not at home when we deliver your order, we will try again at a different time and day. If you still are not available for home delivery after 2 scheduled visits, the products will be returned to lightavenue.com and you will have to contact us to pick it up directly. In case of no contact during 15 (Fifteen) days, we reserve the right to refund the price of products, shipping costs will be due by the customer.
Once orders have been dispatched we consider the sale to have been completed and the risk is passed onto you. The delivery note given by the courier will need to be dated and signed by the customer and will constitute proof of transport and delivery. Therefore, upon delivery, lightavenue.com asks that you proceed with the observation of the state of the products delivered before signing the delivery note. If anomalies appear, you must refuse the delivery or issue dated handwritten observations. Once the product is delivered and accepted to you, we no longer hold any liability or obligation.
100% SATISFIED POLICY:
We fully understand that sometimes you might change your mind regarding your purchase. To return the product, reach out to us within 15 (Fifteen) days from the date of delivery, and kindly ensure that the product is in its original packaging, unused and in the same condition you received it. Please contact our customer services team in the UAE at firstname.lastname@example.org or in Lebanon at email@example.com to organize the return.
If the product you have received is damaged, defective, or not the one you ordered, you will receive a full refund and we will exchange it for you. For an undamaged product, you will receive a full refund minus the cost shipping, that will remain at your charge.
Refund of your purchase is done after we receive and check the returned item. If you have paid through electronic means (Credit or Debit card) then the money would be refunded directly to your card. If you have paid through Cash on Delivery (COD – only in Lebanon), then the money would be refunded in the form of a bank transfer.
GOVERNING LAW and DISPUTE RESOLUTION:
These terms and conditions are governed by the laws of Lebanon and those of the United Arab Emirates.
All our registered users are asked to provide us with the personal information. We only use your information to carry out your order and send you specially selected emails about deals that we think will interest you. We will never sell your information to any third party organizations and we will only share it with our contractual partners. It is our responsibility to protect your personal information from unauthorized access by third parties. The details collected from you do not include your credit card details. Lack of information will result in the cancellation of an order.
All text, images, software, graphics, page layouts and design, including trademark, service marks and patents are protected by international copyright laws and cannot be copied or reproduced without our written permission. We own or are licensed to use all materials that appear on lightavenue.com
FEEDBACK and FORM USE:
By sending us feedback or by communicating through our community forum, you agree that you will not post any comments that are defamatory to or violate the rights of any person or organization. You also consent that you will not post any comments that are unlawful or offensive to any person or group of people for any reason. In addition to this, you also agree that without our written permission, you will not make any comments intended to further the commercial interests of any individual or organization other than lightavenue.com or any of our featured brands. If we feel that a comment breaches these conditions, we will remove it without necessarily providing an explanation. You will also not transmit or post any files containing software viruses or any files which disrupt the working order of any computer or telecommunication device.
You confirm that you have the right to distribute all text and images that you post on any part of lightavenue.com